Cancellation & Refund Policy

1. Commitment to Customer Satisfaction

At Aarsha Suyog Wellness LLP, we take immense pride in crafting premium, standardized Ayurvedic botanical formulations. Every product undergoes strict quality control before dispatch. However, we understand that issues can occasionally arise during transit, and we are committed to providing a transparent, fair, and prompt cancellation and refund procedure.

2. Order Cancellation Policy

We allow hassle-free order cancellations before your package leaves our fulfillment facility:

• Cancellation Window: You may cancel your order at any time prior to warehouse dispatch (typically within 12–24 hours of placing the order).
• How to Cancel: To cancel, email us immediately at aarsha.contact@gmail.com or message our customer helpline on WhatsApp at +91 9106995326 with your Order ID.
• Cancellation Refund: Once cancelled before dispatch, a full 100% refund will be initiated instantly to your original payment method.
• Note: Orders that have already been handed over to our courier partner cannot be cancelled in transit and must be handled under our return/replacement policy upon delivery.

3. 7-Day Return & Replacement Guarantee

Due to health, personal hygiene, and safety regulations governing consumable wellness products and dietary infusions, opened or consumed items cannot be returned. However, we offer a 7-Day Free Replacement or Return under the following circumstances:

• Damaged in Transit: The product container, jar, or outer packaging arrives visibly crushed, cracked, or broken.
• Defective or Compromised Seal: The safety seal or tamper-evident shrink sleeve is damaged or broken upon unboxing.
• Incorrect Product Delivered: You received an item different from what was specified in your order confirmation.
• Expired Product: The delivered item is past its designated shelf life.

4. Return Claim Process

To initiate a return or replacement claim, follow these simple steps:

• Notify us within 7 calendar days of parcel delivery.
• Send an email to aarsha.contact@gmail.com or WhatsApp +91 9106995326 with your Order ID and 2–3 clear photographs/video showing the damaged or incorrect packaging.
• Our customer care team will review your claim within 24 business hours. Once verified, we will arrange a complimentary reverse courier pickup from your delivery address.
• You may choose between a Free Replacement dispatched with priority or a Full Monetary Refund.

5. Refund Turnaround & Payout Timelines

• UPI Transactions: Typically reflected in your linked bank account within 24 to 48 hours.
• Credit/Debit Cards & NetBanking: Typically credited to your statement within 5 to 7 business days, subject to your issuing bank's operational settlement cycles.
• No cash refunds are issued for online orders. We do not charge any restocking or processing deductions on verified returns.

6. Support & Inquiries

For any questions or status updates regarding your cancellation or refund, please reach out directly to our fulfillment team: