Privacy Policy

1. Introduction & Overview

At Aarsha Suyog Wellness LLP ("we", "our", "us"), registered at Shahpur, Petlad, Gujarat, India, we are committed to upholding the highest standards of data privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, handle, store, and protect your information when you visit our website aarsha.life or purchase our premium Ayurvedic wellness products.

We comply with applicable Indian information technology and data protection regulations, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect information to deliver seamless services, process orders, and provide personalized wellness support:

• Personal Contact Information: Name, delivery address, billing address, phone number, and email address when you register an account, make a purchase, or submit our contact form.
• Order & Transaction Data: Details of products ordered, order values, invoice references, and shipping preferences.
• Payment Information: Financial transactions are processed directly by our authorized, PCI-DSS Level 1 compliant payment partner, Razorpay Software Private Limited. Aarsha Suyog Wellness LLP does not collect, capture, or store your credit/debit card numbers, CVVs, or UPI PINs on its servers.
• Device & Analytics Data: Anonymous technical parameters such as IP address, browser type, operating system, and pages visited, collected via standard web telemetry (Google Tag Manager / Analytics) to enhance user experience.

3. How We Use Your Information

Your personal data is collected and processed solely for legitimate business purposes:

• Fulfilling, packaging, and shipping your product orders.
• Sending transactional notifications, electronic tax invoices, and courier tracking details to your registered email address.
• Responding to customer support, product inquiries, or Ayurvedic regimen questions.
• Detecting and mitigating fraud, unauthorized access, or payment abuse.
• Complying with statutory tax, accounting, and legal requirements under Indian law.

4. Data Security & Storage

We employ robust administrative, technical, and physical security safeguards to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

• All data transmissions between your browser and our servers are encrypted using high-grade Transport Layer Security (TLS/SSL).
• Strict Content Security Policies (CSP) and modern security headers are enforced across our web domain to prevent cross-site scripting (XSS) and clickjacking.
• We retain your personal data only as long as necessary to fulfill the purposes for which it was gathered, or to comply with statutory accounting and regulatory retention requirements.

5. Third-Party Disclosures

We do not sell, rent, or trade your personal information to third parties. We share data strictly with trusted service providers who assist us in operating our storefront:

• Payment Gateways: Razorpay Software Private Limited for secure financial processing.
• Logistics Partners: Reputed courier aggregators (e.g., Delhivery, Blue Dart, Shiprocket) solely for parcel delivery.
• Legal Obligations: When mandated by applicable Indian law, court summons, or government regulatory agencies.

6. Your Rights Under DPDP Act 2023

As a data principal under Indian data protection legislation, you are entitled to:

• Request a summary of the personal information we process concerning you.
• Request correction, completion, or updating of misleading or inaccurate personal data.
• Request erasure of your personal data where retention is no longer necessary for the original transaction or legal compliance.
• Withdraw previously given consent for non-essential communications at any time.

7. Grievance Officer & Contact

If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal data, please contact our designated Grievance Officer: